Shipping policy

Shipping Policy

Last Updated: August 7, 2026

At GiftReef, we know you're excited to receive your order. We're committed to creating meaningful gifts and delivering them as quickly and safely as possible.

1. Shipping Destinations

We currently ship throughout the United States and to many international destinations.

International shipping availability may vary depending on your location.

2. Order Processing

Processing Time

Orders are typically processed within 2–5 business days (Monday–Friday).

Please note that personalized or made-to-order products may require additional processing time.

3. Estimated Delivery Times

Once your order has been processed and shipped, estimated delivery times are:

United States

  • 3–7 Business Days

International

  • 7–14 Business Days

Delivery times are estimates and may vary depending on your location, customs clearance, and carrier operations.

4. Shipping Rates

Shipping costs are calculated automatically at checkout based on your destination and selected shipping method.

Available options may include Standard and Expedited Shipping.

5. Order Tracking

As soon as your order ships, you'll receive a confirmation email containing your tracking number.

For some international shipments, tracking information may be updated by your local postal service once the package arrives in your country.

6. Shipping Carriers

We partner with trusted shipping carriers to ensure reliable delivery.

Carrier availability may vary depending on your destination.

7. Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

GiftReef is not responsible for orders delivered to an incorrect or incomplete address provided during checkout.

If you notice an error after placing your order, please contact us immediately at:

support@giftreef.com

We'll do our best to assist before your order enters production or ships.

8. Shipping Delays

Although we work hard to deliver every order on time, delays may occasionally occur due to:

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • High seasonal demand

  • Events beyond our control

We appreciate your patience and understanding in these situations.

9. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at:

support@giftreef.com

We'll work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

10. Shipping Updates

You'll receive email updates throughout your order's journey, including:

  • Order Confirmation

  • Order Processing

  • Shipment Confirmation

  • Tracking Information

  • Delivery Updates (when available)

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our operations or shipping partners.

Any updates will be posted on this page together with the revised Last Updated date.